Last verified: September 25, 2026 · Sources: Elephant contact page, Elephant company info page
Elephant Insurance is a car insurance company based in Richmond, Virginia, that also offers home, renters, motorcycle, life and other coverage through partner insurers. Elephant encourages customers to manage policies and report claims online, which is available 24/7, while its phone lines are open on weekdays.
Run an insurance agency? This page lists Elephant Insurance’s customer service contacts. If you’re looking for call center support for your own agency, see our guide to insurance call center services.
Elephant Insurance phone numbers and hours
| What you need | Contact | Hours (Eastern Time) |
|---|---|---|
| Main phone number | 855-ELEPHANT (855-353-7426) | See departments below |
| Customer service (policy questions and changes) | Manage your policy online or call the main number | Mon–Fri 8:00 a.m.–6:00 p.m.; Sat–Sun closed |
| Sales (new quotes) | Get a quote online or call the main number | Mon–Fri 8:00 a.m.–6:00 p.m.; Sat–Sun closed |
| Report a new claim | 844-937-5353 or file online (24/7) | Phone: Mon–Fri 8:00 a.m.–7:00 p.m. |
| Existing claims | Your adjuster’s direct number (shown on your claim letters) or the claims team | Mon–Fri 8:00 a.m.–5:00 p.m. |
How to report or manage a claim
You can report a claim at any time using Elephant’s online claim form. By phone, call 844-937-5353 on weekdays from 8:00 a.m. to 7:00 p.m. Eastern. Customers can also track claim progress and message their adjuster through the Elephant online account or mobile app. Other claim contacts listed by Elephant:- Claims email: Claims@elephant.com
- Claims fax: 804-955-1722
- Claims mailing address: PO Box 5205, Glen Allen, VA 23058
- Motorcycle claims: filed through Dairyland Insurance
Email and mail
- General questions: customerservice@elephant.com (Elephant aims to reply within 48 business hours; don’t include sensitive personal information)
- General mail: Elephant Insurance, P.O. Box 5005, Glen Allen, VA 23058
- Payments by mail: Elephant Insurance, P.O. Box 715658, Philadelphia, PA 19171-5658
- Corporate headquarters: Elephant Insurance, 8801 Park Central Drive, Richmond, VA 23227
Before you call
- Your policy number
- Your date of birth and the address on the policy
- For vehicle changes: the vehicle identification number (VIN)
- For claims: the date, time and location of the incident, other drivers’ details and photos