Last verified: September 25, 2026 · Source: Pronto Insurance official contact page
Pronto Insurance (Pronto General Agency, based in Brownsville, Texas) sells auto, home, motorcycle, RV, Mexico auto and commercial insurance. Pronto uses different phone numbers depending on the state where your policy was issued, so start by finding your state below.
Run an insurance agency? This page lists Pronto Insurance’s customer service contacts. If you’re looking for call center support for your own agency, see our guide to insurance call center services.
Pronto Insurance customer service numbers by state
| State | Phone | Hours | |
|---|---|---|---|
| Texas | 1-855-200-4567 | Mon–Fri 8:00 a.m.–8:00 p.m. Sat 9:00 a.m.–5:00 p.m. Sun 12:00–5:00 p.m. | customerService@prontoinsurance.com |
| California | 1-800-949-3274 | Mon–Fri 8:00 a.m.–7:00 p.m. Sat 10:00 a.m.–5:00 p.m. Sun closed | ca.contact@prontoinsurance.com |
| Florida | 1-844-776-4361 | Mon–Sat 9:00 a.m.–6:00 p.m. | pg.info@prontoinsurance.com |
Hours are as listed on Pronto’s contact page. Pronto’s website also shows a general number, 1-888-338-6523, and a text/SMS line at 1-979-243-6677. Live chat is available on Pronto’s website during office hours.
How to report a claim
Call the claim center for the state where your policy was issued, or file your claim online through Pronto’s website.
| Policy state | Claim center phone | Online claim |
|---|---|---|
| Texas | 1-888-224-7740 | Texas claim form |
| California | 1-800-272-3922 | California claim form |
| Florida | 1-844-776-4361 | Florida claim form |
Roadside assistance
If you have Pronto roadside assistance coverage, call 1-888-649-8029.
Pay your bill or manage your policy online
Pronto has separate online portals for each state. Use the “Login” or “Quick Pay” menu on prontoinsurance.com and choose Texas, California or Florida.
Mailing address
Pronto General Agency LTD P.O. Drawer 3267 Brownsville, TX 78523-3267
Pronto lists corporate office hours as Monday to Friday, 8:00 a.m. to 5:00 p.m. For policy questions, the state customer service numbers above are usually faster.
Before you call
Have these ready to get help faster:
- Your policy number (shown on your declarations page or ID card)
- The state where your policy was issued
- Your full name and date of birth as shown on the policy
- For claims: the date, time and location of the incident, and photos if you have them
Frequently asked questions
What is the Pronto Insurance customer service number?
It depends on your state. Texas policyholders can call 1-855-200-4567, California policyholders 1-800-949-3274 and Florida policyholders 1-844-776-4361.
How do I file a claim with Pronto Insurance?
Call the claim center for your state (Texas 1-888-224-7740, California 1-800-272-3922, Florida 1-844-776-4361) or file online through Pronto’s website.
Can I text Pronto Insurance?
Yes. Pronto’s website lists a text/SMS line at 1-979-243-6677.
Is Call Center Line part of Pronto Insurance?
No. Call Center Line is an independent website and is not affiliated with Pronto Insurance. We cannot access policies or process claims. Please contact Pronto directly using the official numbers above.
Spotted a change?
Phone numbers and hours can change. If any information on this page is out of date, please let us know through our contact page.